Thank you for visiting and shopping at Catopian.com.au. Our aim is to offer you the best shipping services, free of cost and within reasonable delivery times. We request that you read our shipping policy before placing your order to avoid any misconceptions.
ORDER PROCESSING & TRACKING
Once you place an order, it usually takes us 3 to 5 working days to process and dispatch the order. However, during peak and promotional times it may take up to 7 business days to dispatch the orders.
All our shipping services include tracking information. After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information.
You can track your order from the time it leaves our global warehouse till it reaches its destination by either clicking on the link in the email sent to you or by visiting the Track Your Order page on our website. Please allow a few days for your tracking information to be updated on the international tracking websites.
If you believe your order has been delayed or you have not received your tracking details, please contact our Customer Care team via our Online Web Form or email us at firstname.lastname@example.org so we can lodge an inquiry for you.
PLEASE NOTE: Items in the same order will quite often be sent in separate packages. This is because our goods are sourced from multiple verified suppliers, located at different locations. In that case, we will send you a separate tracking number for each item delivered.
We offer free shipping services on all of our orders. Delivery times vary based on the buyers’ location and are only estimates based on past experience. Please refer to the below table for an estimation of delivery times to your country.
Estimated Shipping Time
|Australia, Austria, Belgium, Canada, Denmark, Finland, France*, Germany, Hong Kong, Netherlands, Norway, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, New Zealand, United Kingdom**, United States||7-17 business days|
Brazil, Greece, Hungary, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Russia, South Korea, Thailand, Turkey
9-21 business days
Croatia, Czech Republic, Mexico, Saudi Arabia, Slovenia, Slovakia, Ukraine
15-30 business days
|Albania, Armenia, Azerbaijan, Bahrain, Bosnia & Herzegovina, Colombia, Cyprus, Estonia, India, Indonesia, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Lebanon, Morocco, Oman, Pakistan, Philippines, Qatar, Romania, Tajikistan, Turkmenistan, UAE, Uzbekistan||30-40 business days|
|Other countries||30-50 business days|
* France: Packages can be shipped to mainland France with zip codes that start with 01 to 95. The packages cannot currently be shipped to overseas territories, including Corsica, Guadeloupe, Martinique, French Guiana, Reunion, St. Pierre and Miquelon and Mayotte.
** United Kingdom: Packages can be shipped to mainland UK as well as the Channel Islands and the Isle of Man.
NOTE: Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
CUSTOMS DUTIES & TAXES
Please note that any customs and duties taxes which may be incurred are not the responsibility of Catopian and we are not aware of what they might amount to. You are responsible for paying any taxes or duties applicable to your order. Please make sure you contact your local customs office to find out more if you have any concerns.
If there is an error with your address, please contact us immediately at email@example.com and we will endeavor to amend it. However due the fast processing times of our warehouse this is not guaranteed.
We do not accept any liability for incorrect addresses, however will always try to accommodate amends where we can. To avoid disappointment, please make sure you check your delivery address carefully.
PLEASE NOTE: In the event that an item is deemed deliverable as a result of incorrect shipping address, the courier would often return the package to the sender. In this situation, we would contact the customer upon receiving the returned goods and offer the option to either re-ship the items to the correct address or cancel the order. Additional shipping or administrative charges will apply.
There may be rare instances when items purchased are sold out/unavailable on the same day of purchase. When this happens, the remainder of your order will still be dispatched.
A member of our team will be in touch, to either source the missing item from one of our fulfillment centers or in the event that the item cannot be located or is sold out a refund will be processed on your behalf.
Orders are subject to availability and Catopian reserves the right to cancel any order, for any reason, including due to unavailability.
All of our items are packed with care to protect them against damages. In the event that an item has been damaged during delivery, please contact us via our email firstname.lastname@example.org within 48 hours from the receipt of the package. A member of our team will then get in touch with you to confirm the damage and to resolve the issue.
RETURNS & Refunds
Please see our Refund Policy page for more information.